Shipping and Returns

SHIPPING

 ALL ORDERS SHIP FROM LOS ANGELES, CA

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, SHIPMENTS ARE PROCESSED MONDAY THROUGH FRIDAY PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. PLEASE NOTE DELAFUENTE DOES NOT SHIP WEEKENDS OR MAJOR U.S. HOLIDAYS. 

SHIPPING TO P.O BOX, APO, FPO ADDRESSES IS UNAVAILABLE.

DELAFUENTE WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.

DELAFUENTE IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.

 

INTERNATIONAL ORDERS

DELAFUENTE SHIPS TO INTERNATIONAL COUNTRIES, PLEASE EMAIL US IF YOU’RE UNSURE ABOUT YOUR COUNTRY. CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS DUTIES TAXES FEES.

 

RETURNS AND EXCHANGES

DELAFUENTE ALLOWS RETURNS AND EXCHANGES UP TO 12 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. EXCHANGE SHIPPING WILL BE PAID BY DELAFUENTE. RETURN SHIPPING WILL BE PAID BY THE CUSTOMER.

A FULL REFUND WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUND MAY TAKE 5-10 BUSINESS DAYS DEPENDING ON PROVIDER. IF DELAFUENTE DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO THE CUSTOMER. 

 

TO RETURN AN ITEM, OR IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@DELAFUENTE.CO